PEAK Internet’s Summer 2012 Community Events

Philomath Rodeo: July 12th – 15th

We are such a huge fan of this event, we all love the rodeo and to be part of the Philomath Frolic is such an honor. If your looking for some extreme family fun, then this is the event you need to attend. They have it all, bulls, bronc, and dancing. Enjoy some BBQ while your there! On Friday July 13th PEAK Internet will have our very own Alex Brandt and Sara Keys participating in the Businessman Donkey Races. Make sure you have your camera out, it should fun!

About:

The Philomath Frolic & Rodeo was started fifty nine years ago with three couples dreaming of having a community event. Twenty nine years ago it was three brothers dream to do something for the community. Consequently we have a terrific community event that is now known throughout the northwest and other countries. The Philomath Frolic & Rodeo is held during the second full weekend of July with three Northwest Professional Rodeo Association sanctioned rodeos, (NPRA).

da Vinci Days: July 20th – 22nd

PEAK Internet is a proud sponsor and support of da Vinci Days in Oregon. Each year PEAK Internet provides a monetary sponsorship as well as PEAK supplies high speed Wi-Fi signal to the entire venue free of charge to the da Vinci Days guest.

About:

da Vinci Days is Oregon’s premier arts and science festival. It is organized by da Vinci Days Inc., a 501(c)(3) non-profit organization founded in 1988. With one full time staff person, Festival planning and production is supported by the invaluable help of dedicated volunteers who offer their time year-round.

Linn County Fair: July 19th – 22nd

If your craving some yummy fair food, or just wanting to get out and check out the vendors like PEAK Internet. Come down to the Linn County Fair in July. PEAK Internet will be there demonstrating DIRECTV and our new product Exede high speed internet by Satellite. Make sure you stop by our booth while your there and stay for the concerts in the evening.

About:

Every third weekend in July, the Linn County Expo center transforms into a full blown fairgrounds and plays host to nearly thirty thousand patrons. One of the premier summer events in the area is the showplace for agriculture in Linn County. Over 35 acres of land including four buildings create the beautiful setting for hundreds of farm animals, agricultural exhibits and horticultural displays. Feel the excitment of our 4H /FFA youth as they show off their hard work over the past year. The fairgrounds becomes a county party just for you, where big name talent can be enjoyed, “thrill a minute” excitement can be experienced at our carnival, free shows and attractions can be viewed almost constantly from the time you arrive to the time you leave. The tradition of excellence that has been the Linn County Fair offers something for everyone and creates memorable moments that will be cherished for a lifetime. . .

Willamette County Music Festival: August 17th – 19th

Since the conception of this great idea to hold a large country music concert in the middle of Brownsville, Oregon was thought up. PEAK Internet jumped on board and has been a committed sponsor of the event every year for the past 5 years. Last year PEAK was out in full force, providing high speed Wi-Fi service throughout the entire venue which provided Internet access to vendors, as well as happy fans just trying to upload their recently taken photos to Facebook or Twitter. We are so excited to be out there again this year.

About:

For three days in August, we are a community; neighbors living respectfully near each other. The Festival rules provide guidelines to make the weekend safe and enjoyable for everyone. Attendees agree to these rules when they buy tickets to the event. We, as organizers of the event, will hold fans responsible for appropriate behavior during the festival.

Corvallis Knights: All Summer Long

This is one of my favorite events to get involved in. The Corvallis Knights really know how to put on a show for all ages. If your looking for some awesome family friendly fun and want to see a great game, you need to purchase your tickets for a Knights game this summer. Their prices are so affordable there’s absolutely no reason why you wouldn’t go! PEAK Internet Technology and Innovators night is on July 10th this year.

About:

The Corvallis Knights are a summer wood bat baseball team for college eligible student-athletes, dedicated to accelerating prospect development, increasing player exposure and bettering its community; by providing best-of-breed leadership, best-in-class competition, first-class facilities and affordable entertainment in an environment that fosters organization, professionalism, promotion, competition, fun and innovation with the utmost integrity and respect for its community, players and the game.

PEAK is involved in many more events. If you want to know about all the events PEAK particpates in every year just follow us on Facebook www.facebook.com/peakinternet.

Cyber Security for Small Business

In May, FCC Chairman Julius Genachowski convened a roundtable discussion with IT leaders from across the public and private sectors to deliver a set of cyber security strategies to small and medium-sized businesses across the country.

Computer Access Control

Business managers should maintain a network security plan and consult the assistance of a technology management service to provide direct, hands-on guidance.

This discussion was very prudent, given that small to medium-sized businesses are increasingly relying on the Internet and Information Technology in their everyday operations and as core competency for competitive advantage. However, many small and medium-sized businesses are under the mistaken impression that their size, or the minimal security steps they have already taken, will protect them from cyber threats.

On the most basic level, cyber criminals seek to steal personal information, such as credit cards, social security and bank account numbers and passwords. These new-age criminals use spyware, malware and other illicit applications to hijack computers and use them in larger criminal activities.  Despite increased efforts to identify and stifle criminal enterprises, they continue to grow in number, reach and sophistication. Like all criminals, they constantly seek out the best targets of opportunity. Today, those targets are in the small business community.

Cyber security is a critically important consideration for businesses utilizing any form of Information Technology.  PEAK Internet recommends that business managers maintain a network access plan and security detail, as well as consult the assistance of a technology management service to provide direct, hands-on guidance through this process.  If you need help with your cyber security plans, contact PEAK Pro, a technology management and consulting service provided by PEAK Internet (http://pro.peakinternet.com).

The outcome of the FCC roundtable discussion yielded 10 Cyber Security Tips for Small Business (you can read more at: http://www.fcc.gov/cyberforsmallbiz):

  1. Train employees in security principles
  2. Protect information, computers and networks from viruses, spyware and other malicious code
  3. Provide firewall security for your Internet connection
  4. Download and install software updates for your operating systems and applications as they become available
  5. Make backup copies of important business data and information.
  6. Control physical access to your computers and network components
  7. Secure your Wi-Fi networks. If you have a Wi-Fi network for your workplace make sure it is secure and hidden.
  8. Require individual user accounts for each employee
  9. Limit employee access to data and information, and limit authority to install software
  10. Regularly change passwords

Related links and sources:

A Common Sense Guide to Cyber Security for Small Business (PDF)

7 Cyber Security Basics Every Small Business Needs

PEAK Participating in World IPv6 Day

With the IPv4 address space about to become exhausted, it has become a priority for web properties to move to IPv6 addresses.  For Internet and hosting providers, such as PEAK Internet, it then becomes increasingly important to equip its networks to provide and support those IPv6 addresses.World IPv6 Day

On June 8th, PEAK Internet will join GoogleFacebookYahoo! and other organizations in World IPv6 Day, which is led by the Internet Society (ISOC) and participate in a 24-hour “test flight”. During IPv6 day, participants will enable IPv6 on their main web sites, providing web content and testing connections to discover any possible issues that may affect users in an IPv6 environment.

To demonstrate its readiness, PEAK Internet will comply with this direction and make a version of its web site accessible through IPv6 networks.  To do so, PEAK will advertise both an IPv4 and IPv6 address along with other World IPv6 Day participants. This will allow users and devices that have IPv6 connectivity to access the site without requiring the user to type a special address, while those that do not have IPv6 will continue to reach the PEAK Internet web site as they always have over IPv4.

PEAK Internet has been working hard to make IPv6 capabilities available to subscribers.  Currently all of PEAK’s web hosting and co-location customers have access to IPv6 and can make their web content available to users using this protocol and address space.  IPv6 availability for broadband customers is the next project in line as the Internet becomes more fully integrated with this future addressing protocol.

Moving to IPv6 will enable continued long-term growth for PEAK’s network and provide an opportunity for innovative networking and data services. PEAK is working to deploy a technology called “dual-stack” — which allows simultaneous support of IPv4 and IPv6 — giving customers the option to access key IP networks and services using either the IPv4 or IPv6 protocol. This also will give business customers flexibility to begin a smooth transition to the new protocol while still conducting regular daily activities.

Guides to Online Video – Become a “Cord-Cutter”

The world of cord-cutting, or eliminating cable television service from your home, is a rapidly evolving movement changing the way video content is delivered. This movement is powered by that availability of popular video content from an array of online sources, accessed through your broadband connection. However the question remains, what are the best content sources to use and which devices should I try?
Cable cutters

Follow this post to learn more about accessing video content from your broadband connection

Follow this post closely and learn from the “Cord Cutters,” a GigaOM video blog series, that closely follows this trend. This blog is filled with video tutorials and reviews of all the greatest technology to explore.  Check back to this post for the most recent updates.

[rssinpage rssitems=’5′ rssfeed=’http://gigaom.com/video/topic/cord-cutters/feed/’]

Data Center UPS Upgrade

Dear Valued PEAK Customer,

I would like to take a moment to describe the sequence of events that lead up to the complete data center outage, which occurred on Saturday, October 9th at 3:15am. This outage affected all PEAK customer services.

During planned maintenance to the Uninterruptible Power Supply (UPS) we experienced an unplanned electrical interruption to the PEAK data center (DC). For more information regarding the project, see the PEAK blog at:
http://blog.peakinternet.com/monthly-newsletter/the-anatomy-of-a-data-center-ups-upgrade/

Part of our plan was to ensure continuous operation during the upgrade. To accomplish this, we started our back-up generator to supply continuous power to the DC in the event of interruption of city power. Second, we installed a temporary back-feed electrical circuit between the electrical panel feed by the generator and the electrical panel normally fed by the UPS, which feeds all equipment in the DC.

The electrical system of the DC is a three-phase system, which runs at 208 volts. During the weeks leading up to the upgrade, engineers moved workloads to get the power load at the time of the upgrade to less than 80 amps per phase to be in safe tolerance with the circuit breakers. At the time of the upgrade loads per phase were: A:78 amps B:80 amps C:79 amps.

OLD UPS

OLD UPS

Electricians installed a circuit capable of supplying 100 amps of load between the generator panel and UPS panel. We used 100 amp three-phase breakers on both sides of the temporary back-feed circuit.

At 2:30 AM, the stand-by generator was started and electrical load was transferred from CITY to GENERATOR power.

At 3:00 AM, we initiated procedures to shutdown the old Liebert UPS, and put the UPS in maintenance-bypass mode.  This allowed electrical power to flow from the generator panel through the UPS to the UPS sub-panel. At this time, we closed (turned on) the temporary back-feed breakers, which put the UPS in parallel with the temporary back-feed circuit. Next we completely shut down the UPS. This transferred the load in the DC to the temporary back-feed circuit. We amp probed the back-feed circuit and confirmed loads at A:78 amps B:80 amps C:79 amps. The electricians felt comfortable that this circuit would hold the load properly.

PEAK engineers, equipment movers and electricians began the process of safely disconnecting and removing the existing UPS from the DC, while the generator supplied power.

OLD UPS

OLD UPS

Around 3:15 AM, for an un-known reason, the 100-amp breaker on the generator side of the back-feed circuit tripped, causing complete electrical loss of power to the DC. At this time, the decision was made to shut down the electrical sub-panel supplying power to the DC co-location area, which would remove around 50 amps from our workload.

Around 3:20 AM, we re-closed the tripped breaker and power was restored to the DC.

There were cascading failures caused by the sudden unplanned loss of electrical power to the DC.  Our infrastructure relies on hundreds of devices which all work together to provide Internet and information technology services to our customers.  The procedures to re-start these systems are tedious, time-consuming, and must be done in a specific order. Engineers immediately and swiftly initiated this re-start procedure.

The most significant failure during the re-start was our network switching/routing core, which runs on Juniper EX4200 switches. Two of the four switches did not re-start properly and required a re-load of the operating system, which runs on the device.

In addition, a Network Appliance Filer for data storage did not re-start. The controller for this device completely failed and a replacement has been procured, which will arrive on Tuesday. Most of the data that runs on the filer was moved to alternate servers, but there were a few services, which rely on this server. The most significant service is customer personal web space.

At 5:00 AM, the existing UPS was completely removed from the DC and the process of bringing in the new UPS begun.

APC TECHNICIAN

ELECTRICIAN

Around 6:00 AM, the factory service technician from APC arrived on-site. The new UPS is a modular 3 cabinet system consisting of an inverter cabinet, battery cabinet and distribution cabinet. Electricians and APC started the process of cabling the cabinets and connecting incoming and outgoing power to the distribution cabinet.

At 9:00 AM, after APC completed start-up checklist procedures, power was supplied to the UPS to confirm proper operation and cabling.

At 9:15 AM, the new UPS was put in maintenance bypass mode, which put the new UPS in parallel with the temporary back-feed circuit. At this time, the breakers to the temporary back-feed circuit were opened (turned off) and the new UPS carried the full DC load. After a few minutes, the UPS taken out of maintenance bypass mode and it began normal operation protecting electrical loads in the DC.

At 9:20 AM, the stand-by generator was shut down and incoming electrical load was transferred from the GENERATOR to CITY power.

At 9:35 AM, power to the co-location area was restored.

NEW UPS

NEW UPS

This marked the completion of the UPS upgrade project. Although we experienced a significant service interruption to our customers, which was not planned, the new UPS will provide increased reliability and capacity.

The new UPS is an APC PX80 Symmetra Modular UPS. Some of the features and benefits of this system are:

  • Modular design: Provides fast serviceability and reduced maintenance requirements via self-diagnosing, field-replaceable modules
  • Configurable for N+1 internal redundancy: Provides high availability through redundancy by allowing configuration with one more Power Module than is necessary to support the connected load.
  • Redundant Intelligence Modules: Provides higher availability to the UPS connected loads by giving redundant communication paths to critical UPS functions.
  • Hot-swappable intelligence modules: Ensures clean, uninterrupted power to protected equipment during Intelligence Module replacement.
  • Hot-swappable power modules: Ensures clean, uninterrupted power to protected equipment during Power Module replacement.
  • Hot-swappable batteries: Ensures clean, uninterrupted power to protected equipment while batteries are being replaced
  • Power Modules connected in parallel: Enhances availability by allowing immediate, seamless recovery from isolated module failures.
  • Battery modules connected in parallel: Delivers higher availability through redundant batteries.
  • Automatic internal bypass: Supplies utility power to the connected loads in the event of a UPS overload condition or fault.
  • Automatic restart of loads after UPS shutdown: Automatically starts up the connected equipment upon the return of utility power.
  • Power conditioning: Protects connected loads from surges, spikes, lightning, and other power disturbances.

In our configuration, the UPS is operating at 45% capacity, provides 15 minutes of operation (while the stand-by generator starts) and provides N+3 power module redundancy.

We sincerely apologize for the interruption of service this outage caused you. We take great pride in the reliability of our infrastructure. You can be confident that we will continue to work on improving our infrastructure and procedures to ensure highly available service delivery to our valued customers.

If you have specific questions or concerns, please do not hesitate to contact me directly.

Sincerely,

David Placko

Chief Technology Officer
PEAK Internet
david.placko@peakinternet.com

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