Jobs | PEAK Internet

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Senior Field Service Technician

Department: PEAK Professional Services

Reports To: Field Service Manager

Location: Corvallis, Oregon with daily travel to various remote sites

Pay Rate: $22-$28/hr

PEAK is a utility owned carrier class Internet Services Provider that demands high nines reliability 24X7X365. We currently serve 12,000 end users with a mix of DSL, non-licensed wireless (2.4/5.3/5.8), dedicated Ethernet, colocation, various hosted platforms and dial-up. We are currently involved in 2 City Wi-Fi initiatives. We are looking to enhance our core service offerings and expand further into the enterprise markets. At PEAK, we have no technical bias on hardware and software and adopt the “best of breed” principal when designing an application or service. This is a “hands on” leadership position.

Jobs at PEAK come fully loaded with opportunities to make a difference, our employees are empowered to do whatever it takes to deliver world-class service, and are rewarded for their accomplishments.

We work hard, have fun, and enjoy the spotlight that comes with success. Join us and you can count on a rewarding job experience like no other.

Job Summary and Principal Duties:

The SFST is responsible for the following:

Sales, installation, maintenance, and upgrades of desktop computers, servers, networks, office and AV equipment for small and medium sized businesses
Recommending equipment and software to fit the customer needs
Preparing detailed customer contact and infrastructure documentation
Assisting PEAK infrastructure engineers and support personnel in various tasks as required

Required Skills and Abilities:

Ability to work in a high stress, multiple priority job
Extensive knowledge of PC’s, network hardware, network topology, operating systems, software, printers, gateways, routers, SAN/NAS, tape backup, UPS, patch panels, and broadband protocols
Extensive experience troubleshooting and supporting various kinds of IT equipment
May require long hours, nights and weekend work
Ability to communicate technical concepts to technical and non-technical people
Ability to manage concurrent projects with multiple priorities
Demonstrated aptitude and willingness to learn new technologies
Well developed, professional written and oral communications skills
Ability to work effectively as a team
Ability to effectively establish rapport and present information to staff and customers
Excellent prioritization and multitasking skills
Exceptional organizational and interpersonal skills
Excellent deductive reasoning and problem solving skills
Must be able to occasionally lift up to 70+ pounds
Must have a clean driving record and be able to pass drug screening
Must have valid Oregon Drivers License

Minimum Qualifications

Bachelors Degree in Computer Science or related field or comparable experience.
Minimum 4 years experience in Systems Engineering or IT
Minimum 2 years experience with high availability networks
MCSE, MCITP, MCSA and/or CCNP strongly desired, but not a mandatory requirement.
Proficiency in the following technologies and services:
- In depth knowledge of Linux/Unix operating systems and server administration and/or;
- In depth knowledge of Windows Systems including Active Directory and Exchange 2003/2007
- Network design, maintenance and implementation
- Network and system security with firewalls, VPN’s and routers
- Cisco Switches and Routers, configuration
- VoIP, PABX/IP-PABX
- Security packages and appliances Cisco Pix, Watchgaurd firewalls, Snort IDS systems, nessus security scanner, ethereal sniffers.

Applying for Position

Only qualified candidates that meet or exceed our requirements will be considered. If you have the skills and are looking for a great career opportunity, please submit your resume and work history via email to jobs@peakinternet.com with “SFST-Ops” in the subject line.

Tech Support (filled, resumes still accepted for future openings):

PEAK Internet is looking for a part time technical support agent to work varying hours that will include evening and weekends. We require a strong work ethic and a passion for customer service that will blow our socks off. You must have PC and Mac troubleshooting skills that are second to none and the ability to take complex information and explain it in simple terms.

Our perfect candidate would be able to work in a high stress environment, know how to have fun, have strong written and oral communication skills and value community involvement. We do perform background checks and pre employment drug screening prior to hire.

Starting pay is $12 an hour.

While we will always accept a traditional resume (and welcome them!), we'd also love to see some creativity. For instance, we'd love to see a short essay or video of why you would be the best person to join our team. Please send your resume or submission via email to jobs@peakinternet.com with "Top Notch Tech" in the subject line.

PEAK is an equal opportunity employer.

Customer Service (ongoing):

PEAK Internet is looking for a part time customer service agent to work varying hours that will include evening and weekends. We require a strong work ethic and a passion for customer service that will blow our socks off. You must have a love for going above and beyond and the ability to take complex information and explain it in simple terms.

Starting pay is $11 an hour.

PEAK is an equal opportunity employer.