Broadband and Fixed Wireless Connection Troubleshooting
ipconfig – shows you what IP address your computer has
If you get 169.254.x.x that means your computer isn’t getting an IP from your router or modem
Ping “69.59.192.71” – pings Peak’s name server, verifies you have connection to the Peak network
Ping “peak.org” – verifies that your computer is resolving DNS correctly
If you can’t ping Peak by name, try putting in the DNS addresses
Primary DNS: 69.59.192.71
Secondary DNS: 69.59.192.72
Ping “google.com” – verifies your computer can get past the Peak network
If all these tests complete successfully, you may have a problem with the web browser you are using, your firewall, or your antivirus program.
