Broadband and Fixed Wireless Connection Troubleshooting

ipconfig – shows you what IP address your computer has

If you get 169.254.x.x that means your computer isn’t getting an IP from your router or modem

Ping “69.59.192.71” – pings Peak’s name server, verifies you have connection to the Peak network

Ping “peak.org” – verifies that your computer is resolving DNS correctly

If you can’t ping Peak by name, try putting in the DNS addresses

Primary DNS:           69.59.192.71

Secondary DNS:      69.59.192.72

Ping “google.com” – verifies your computer can get past the Peak network

If all these tests complete successfully, you may have a problem with the web browser you are using, your firewall, or your antivirus program.