Submitted by admin on Fri, 12/12/2008 - 18:51

Our Nameservers:

  • ns.peak.org     69.59.192.61
  • ns2.peak.org   69.59.192.62
  • rns3.peak.org  69.59.192.71 also work
  • rns4.peak.org  69.59.192.72 also work

 

PEAK E-Mail Servers

Incoming Server: mail.peak.org

Outgoing Server: mail.peak.org

 

DSL Powercycle Instructions

  1. Unplug the power cord(s) from your modem (and your router if you have one)
  2. Wait three minutes
  3. Plug the power cord back in to your modem and wait 2 minutes
  4. If you have a router, plug it back in and wait 1 minute

If a powercycle doesn’t work and you do have a router, try plugging your computer directly into the modem with the Ethernet/LAN/CAT5 cord.  If you are able to connect, this means your router is the problem.  Sometimes, resetting it and running through the installation again can fix it.  Otherwise, you will need to contact the manufacturer for assistance.

 

Fixed Wireless Powercycle Instructions

  1. Shut down your computer
  2. Unplug the power cords from your POE and your router (if you have one)
  3. Wait three minutes
  4. Plug the power cord back in to the POE and wait about two minutes
  5. If you have a router, plug it back in and wait 30 seconds
  6. Turn on your computer and try again

Fixed Wireless Connection Troubleshooting

Ipconfig – shows you what IP address your computer has

If you get 169.254.x.x that means your computer isn’t getting an IP from your router or modem

Try pinging your local mountain top (verifies connection to it):

Knox Butte: 207.55.2.20

Peterson’s Butte West:  207.55.0.10

Peterson’s Butte Lebanon: 207.55.0.11

Quarry: 207.189.146.20

Buck: 207.189.146.22

Spores:  207.189.146.21

Marks Ridge: 207.55.0.12

Rogers Mountain: 207.55.0.192

DSL and Fixed Wireless Connection Troubleshooting

ipconfig – shows you what IP address your computer has

If you get 169.254.x.x that means your computer isn’t getting an IP from your router or modem

Ping “69.59.192.71” – pings Peak’s name server, verifies you have connection to the Peak network

Ping “peak.org” – verifies that your computer is resolving DNS correctly

            If you can’t ping Peak by name, try putting in the DNS addresses

            Primary DNS:           69.59.192.71

            Secondary DNS:      69.59.192.72

Ping “google.com” – verifies your computer can get past the Peak network

If all these tests complete successfully, you may have a problem with the web browser you are using, your firewall, or your antivirus program.

 

What We Do and Don’t Support

 

DO

 

Internet Connection – supplied (in most cases) by Peak.  It is our responsibility, as your ISP to provide you as reliable a service as possible.  This does not include the physical layer issues (ie: telephone lines) of DSL and dial-up.  Telephone lines are the responsibility of the phone company. 

 

Peak Email – supplied by Peak.  It is our responsibility to maintain our server so you can access your Peak email account.  We can help you problem-solve sending and receiving errors, but we are not responsible for software on your computer.

 

Modems – when supplied by Peak or Pioneer.  We are familiar with this equipment and can help you troubleshoot and configure these over the phone or in our office. This includes our new ClearAccess wired and wireless routers.

 

 

 

DON’T

 

Internal Network Issues – we don’t support 3rd party routers or routing issues on your home network, including wireless connectivity between your computer and a 3rd party wireless router.  Routers and their settings vary by manufacturer and you need to contact the manufacturer for support.

 

Specific Email Clients – we don’t provide support for specific email clients or their internal errors.  We can help you troubleshoot those errors and give you advice or instruction on how to solve them.

 

Third Party Hardware or Software –

We don’t support printers, cameras, modems, or other pieces of equipment purchased elsewhere by the customer.  You will need to contact the manufacturer for assistance.  We can give you the correct settings you will need to use for any modem.  We also don’t support software such as fax, camera, ftp, antivirus or firewall software.

 

For Dial-Up, turn on outgoing authentication and change the outgoing mail (SMTP) port to 587 in your email client.

 

Dial-Up Error Codes:

 

691, 718, 635:

What it says: Invalid username or password. Access denied because username and/or password is invalid on the domain. Remote Server could not authenticate the connection or Authentication Failed. Dial-up networking could not establish a connection; check your password and try again.

- Make sure you have typed your username and password correctly by retyping them (for most Peak dial-up customers, your username will be your full email address (username@peak.org)

- Check your caps lock key

- Call and verify your username and password

 

678, 679:

What it says: The remote computer did not respond.  The specified destination is not reachable.

            - Restart or reboot your computer

            - Run spyware scans 

            - Uninstall and re-install the modem or update the drivers

680:

What it says: There is no dial tone.

-          Check the phone line on both sides, verify it is plugged into the correct          port on the computer (the port should be marked Line if there is more than one)

-          Plug a phone into the line and see if you hear a dial tone

-          Replace the cord or try a different jack

-          Uninstall and re-install the modem or update the drivers

 

For lists of more error codes and possible fixes, go to:

http://www.modemhelp.net/dunerror/dunerrorcodes.shtml

http://help.expedient.com/dialup/

http://support.microsoft.com

 

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