To our new ActionNet customers…
Let me be the first to apologize for the past few days of service. At PEAK we take great pride in our reliability and service, so I want your assure you this is a sincere acknowledgement of our efforts to get your service back online.
Due to unforeseen circumstances in this transition we have not provided the level of service we want to deliver and that you deserve. We understand your expectation is that internet service just works and we will strive to continue that expectation.
However, right now we’re dealing with failed network equipment. Along with the ActionNet team, we are working on replacing that equipment within the hour in hopes of restoring your service as soon as possible. As a result of this failure, we have decided to accelerate your transition to our network. We have staffed our support center to meet the needs of this emergency and to make the transition as smooth as possible.
In another unrelated instance over the weekend, one of our upstream dialup providers inadvertently cancelled two of the former ActionNet dialup access numbers. This resulted in a large number of service delays while we moved customers to our network. If you are still experiencing issues, please contact our support department for new connection information.
While these issues were certainly unexpected, it does not make them acceptable in any way. We’ll work to restore your service and hope you will allow us to prove that we are different. Please feel free to contact me anytime.