COVID-19/Coronavirus Update

August, 2020

It’s been five months since our last update and we want our customers to know that we are still closely monitoring communications on the COVID-19/Coronavirus from local, state, and federal authorities as the situation continues to develop in the United States and in Oregon. 

 

Our Corvallis and Lebanon offices are still closed to walk-in traffic until further notice, but we want to let you know that we are still open and working ensuring that you have reliable high-speed Internet access for your work from home needs, to assist your children in long distance learning and more! We are also following CDC guidelines closely as our construction crew works to build high-speed fiber out to East Linn County. 

 

These are uncertain times that we are currently living in, and while the COVID-19/Coronavirus pandemic continues to progress, we are proud to be a constant in your life as your Internet Service Provider. 

 

Customers will continue to be able to contact us 24 hours/7 days a week using the following methods:
by phone at 541-754-7325,
by email at support@peakinternet.com,
or via text support from our website, www.peakinternet.com

COVID-19/Coronavirus Update

March, 2020

As the COVID-19/Coronavirus situation develops in the United States and Oregon, we want our customers to know that we are closely monitoring communications on this topic from local, state, and federal authorities.

 

To assist in keeping the community and our employees safe, to maintain reliable Internet service and support, and to help prevent the spread of COVID-19/Coronavirus, PEAK has made the decision to close our offices in Corvallis and Lebanon to walk-in traffic beginning Tuesday, March 17th, until further notice.

 

Customers will continue to be able to contact us 24 hours/7 days a week using the following methods:
by phone at 541-754-7325,
by email at support@peakinternet.com,
or via chat from our website, www.peakinternet.com

 

We thank you for your patience and understanding, and urge that you work to keep your friends and neighbors safe and healthy as we weather this crisis.

 

For PEAK customers in the Pioneer Connect service area

May 4, 2020

 

Pioneer Connect and PEAK Internet extend Keep Americans Connected Pledge

 

Pioneer has had the privilege to serve you and our communities for over 68 years. As we continue to deliver the broadband and phone you count on, all of us at Pioneer are committed to do everything we can to support you, our communities and our employees.

 

In March, Pioneer Connect and PEAK Internet signed the Federal Communications Commission pledge to Keep Americans Connected. With the initial pledge, we committed to not terminate service or charge any late fees to any residential or small business for 60 days because of the inability to pay your bill due to COVID-19.

 

Pioneer Connect and PEAK Internet is extending this pledge to June 30. If you are worried about your bill and your inability to pay, please contact our customer service team at 541-929-3135 or 541-563-3135; we’re here to help.

 

PEAK and Pioneer are committed to helping our staff, customers, neighbors, communities, nonprofits and business partners in any way that we can. The communities we serve are strong, and together we’ll all get through this challenging and unprecedented situation.


March 19, 2020

At PEAK Internet and Pioneer Connect, we realize that we are enduring an ever-changing crisis. As committed members of our community, our role of keeping our businesses and residential customers connected to the rest of the world is important now more than ever. For that reason, PEAK and Pioneer have signed the Federal Communications Commission pledge to Keep Americans Connected. By signing, PEAK and Pioneer pledge to keep students connected to their studies, customers connected to their workplace while working from home, and all of our customers connected to what matters most to them, no matter how far away. PEAK and Pioneer are committed to serving you with the utmost quality while keeping our staff safe and protected by following and monitoring local, state and federal regulations and the CDC in regards to the COVID-19/Coronavirus pandemic.  We are committed to doing everything within our power to address any issues that may arise as quickly as possible while keeping our staff and customers safe.

 


For the next 60 days PEAK Internet and Pioneer Connect pledge to:

  • Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the Coronavirus pandemic
  • Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the Coronavirus pandemic

 


For the next 90 days PEAK Internet and Pioneer Connect pledge to the extent technically feasible:

  • Increase all PEAK/Pioneer broadband packages that are less than 10Mbps to our 10Mbps plan for no additional charge
  • For members receiving greater than 10Mbps, we are offering to move you to the next higher speed for the same price you’re currently paying. Simply call into either of our offices to see what options are available.

 

PEAK Internet and Pioneer Connect have never had data caps and have no plans to impose them.

 

If you would like to receive more information, or have a specific hardship request, please contact us directly at 541-754-7325 (anytime, day or night) to see if we can tailor a solution for your specific situation.

 

PEAK and Pioneer are committed to helping our staff, customers, neighbors, communities, nonprofits and business partners in any way that we can.