Modem and Router Powercycle Instructions

  1. Unplug the power cord(s) from your modem (and your router if you have one)
  2. Wait at least 3 minutes
  3. Plug the power cord back in to your modem and wait 2 minutes
  4. If you have a router, plug it back in and wait 2 minute

If a powercycle doesn’t work and you do have a router, try plugging your computer directly into the modem with the Ethernet/LAN/CAT5 cord.  If you are able to connect, this means your router is the problem.  Sometimes, resetting it and running through the installation again can fix it.  Otherwise, you will need to contact the manufacturer for assistance.