SmartHub is Here!

Our new billing portal, SmartHub is live!

Proceed to SmartHub


Before we share our new billing platform with you, we wanted to answer a few questions:

 

If I had an account on the old system, will I need to create a new one?

Yes.

We understand that this is inconvenient, but it helps keep your sensitive billing information safe. Any previous recurring or autopay arrangements will need to be recreated.

 

Why did you change?

We made this change to remain in compliance with growing security standards, but we also wanted to improve the features we were able to offer with it.

  • Our billing system is now real-time, and payments are reflected immediately.
  • SmartHub features mobile apps for both Apple and Android devices.
  • Place tickets for service issues, initiate orders for service changes or update your account information online. Our representatives are still here to help you, but you can also save yourself some time this way.

How can I register?

To get started, you’ll need your account number, last name, and email address.

PEAK SmartHub Login Screen

  1. Click the “Sign up to access our Self Service site” link at the bottom of the SmartHub Login Page.
  2. You will need your Account Number, the last name on the account or the business name, and an email address to sign up.
  3. You will need to validate your account by answering a question about it, then establish two security questions.
  4. Verify your account with either the amount due from your prior bill, or the zip code associated with the account.
  5. Once registration is complete, an email will be sent with a temporary password that will be required for your first login. You will be prompted to change this password after logging in successfully.

Setting up AutoPay

  1. Select Pay my bill
  2. Select Auto Pay Accounts from the navigation on the left.
  3. Click the Sign Up for Auto Pay link.
  4. Select Card or Bank Account and enter your information in order to pay for services each month.

Click the button below to give SmartHub a try! If you have any questions or issues, please give our Customer Service a call at 800-731-4871.

Proceed to SmartHub

What our customers are saying...

The guys and gals at PEAK are very considerate of seniors who don't know what they're doing. They walk you through page by page until I understand. I can call at 2:00am and get help!

Shirley S. Albany Area Customer

I wasn't going to do this tune-up as I've had my computer accessed in the past by Microsoft, and it took a long time, and the techs were difficult to communicate with. Todays experience with PEAK was great... he accessed my computer and tuned it up quickly and easily. Thank you!

Robin L. Premium Support Customer
It has been my pleasure to work with PEAK and their contact center. They have been nimble and able to flex to assist us as we’ve made changes at our company. They’ve been a great partner as we’ve evolved our support solution. Janet Bailey DirectLink & Beaver Creek

Peak Internet came right in and listened to what we were having troubles with. Then sent out there technicians and installed fixed wireless at our Willamette Valley Campus. Since that day I can not describe how great our internet service has been. My staff and I are amazed at the speed. Kyle Randleman Executive Director of Northwest Adult & Teen Challenge