Join Our Team

Employment

The strength of PEAK Internet lies in its employees. The people who work for PEAK contribute to the vitality, creativity, knowledge, expertise, and dedication that make our organization an exciting and challenging place to work. Our employees care about our customers, their community, and each other, and it shows in their work, in their attitude, and in their actions. If you are looking for a career with an organization that will demand your best, provide opportunities for development, and appreciate your accomplishments, consider working for PEAK Internet.

Benefits and Culture

Full-time employees of PEAK Internet are offered a variety of benefits to create a comprehensive employment package.

Health Plans

Employees are provided an opportunity to obtain coverage for their medical, dental, vision and prescription drug needs, as well as participate in the group life insurance and long-term disability program. Reimbursement for membership in a wellness program is also an option for the employee.

Retirement

Employees are assisted in planning for retirement through participation with the opportunity to contribute to a 401(k) with employer matching contributions.

Work/Life

Employees are able to balance their work life and personal time with our Personal Time Off program, seven paid holidays, Employee Computer Acquisition Program, and an Employee Assistance Program.

Career Development

Employees are given the opportunity to expand their skills and expertise by participating in company-offered internal training, seminars, and professional conferences. For employees who desire to improve their skills through after-hour education, tuition reimbursement is available.


Web Developer and Coder II Contractor
Department: Marketing
Reports To: Director of Marketing
Pay Rate: DOE

 

Job Summary:

Work on internal PEAK Internet web projects and our partners projects with respect to web design, creation, and maintenance. In some cases you will be running point on projects, working directly with the client from start to finish.

Duties and Responsibilities:
  • Answer incoming customer, vendor, and reseller calls regarding websites
  • Respond to customer e-mail as required
  • Exercise sound judgment in handling day-to-day customer relations
  • Act as the PEAK liaison for customer web projects
  • Attend design meetings with customers to gather feedback
  • Assist in development of established scripts and customer-handling strategies
  • Develop internal and external customer FAQ’s and web content
  • Must be willing to work flexible schedule, including some evenings and weekends
  • Meet attendance standards and other benchmarks as listed in the handbook
  • Track customer issues via internal tracking tools
  • Outbound customer contacts for customer relations purposes
  • Perform other duties and activities as requested
Required Skills and Abilities:
  • Familiar with the Internet, ISPs, Broadband, and similar technologies
  • Experience with a variety of CMS systems including WordPress, Drupal and Joomla
  • Fluent in HTML and CSS, PHP and MySQL
  • Expert working knowledge of Adobe Photoshop and InDesign
  • Strong knowledge of MS Office and web applications
  • Strong spelling, written and oral communications skills
  • Ability to work effectively as a team with minimal supervision
  • Ability to effectively establish rapport and present information to customers
  • Ability to respond to frequent demands from multiple customers
  • Excellent soft skills when dealing with angry or upset customers
  • Ability to touch type at 65 WPM or higher
  • Must be able to sit for long periods and perform regular keyboarding and office activities for your entire work shift
  • Excellent prioritization and multitasking skills
  • Strong organizational and interpersonal skills
  • Ability to work long hours or overtime when necessary
  • Excellent deductive reasoning and problem solving skills
  • The ability and desire to learn new technologies and skills
Education and Experience:
  • Minimum 5 years experience with web coding and design
  • Minimum High school diploma or GED

Applying for Position

Only qualified candidates that meet or exceed our requirements will be considered. If you have the skills and are looking for a great career opportunity, please submit your resume and work history via email to jobs@peakinternet.com with “Outstanding Web Developer” in the subject line.

No phone calls or walk-ins please.
PEAK is an equal opportunity employer.


Tier I/II Field Service Engineer
Department: PEAK Professional IT+Data Services
Reports To: Director of Professional Services
Pay Rate: $15-$20 per hour DOE

About PEAK Professional Services:

PEAK Internet, 2013 Corvallis Business of the Year, and a growing Managed Services Provider, is seeking a qualified person to fill a Field Service Engineer I/II position within the Professional Services division.

The core responsibility of the Field Service Engineer I/II is to resolve a high volume of reactive, client-initiated service requests within the corporate service level agreement (SLA) obligations.  Tasks involve interfacing with clients on a daily basis, identifying solutions, discussing and selling additional services as deemed necessary.  The Field Service Engineer I/II position will be able to solve client issues or coordinate and triage team resources to resolve customer issues, as well as follow-up with clients to ensure customer satisfaction with resolutions.

Responsibilities associated with the Field Service Engineer I/II role include, but are not limited to:

  • Ensuring a high level of client satisfaction
  • Accurately logging all relevant incident/service request details
  • Work within the corporate SLA
  • Identification of problematic hardware/software
  • Assist in documentation maintenance
  • Maintain Technical Proficiency required to complete job functions
  • Provide first-line investigation and diagnosis
  • Resolving incidents/service requests during first contact whenever possible
  • Escalating incidents/service requests that the Field Service Engineer I/II cannot resolve within the agreed timescales
  • Communication with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages etc.
  • Rotating on-call assignment
  • Other tasks, as required

Required Skills and Abilities:

  • Ability to work in a high stress, multiple priority job
  • Extensive experience troubleshooting and supporting various kinds of IT equipment
  • May require long hours, nights and weekend work
  • Ability to communicate technical concepts to technical and non-technical people
  • Ability to manage concurrent projects with multiple priorities
  • Demonstrated aptitude and willingness to learn new technologies
  • Well developed, professional written and oral communications skills
  • Ability to work effectively as a team
  • Ability to effectively establish rapport and present information to staff and customers
  • Excellent prioritization and multitasking skills
  • Exceptional organizational and interpersonal skills
  • Excellent deductive reasoning and problem solving skills
  • Must be able to occasionally lift up to 70+ pounds
  • Must have a clean driving record and be able to pass drug screening
  • Must have valid Oregon Driver’s License

Minimum Qualifications:

  • Associate Degree in Computer Science or related field or comparable experience
  • Minimum 2 years of experience in Systems Engineering or IT
  • Minimum 2 years of experience with high availability networks
  • Current MCSE, MCITP, MCSA and/or CCNP strongly desired, but not a mandatory requirement.
  • Proficiency in the following technologies and services:
    • Windows Systems including Active Directory and Exchange 2003/2007/2010 administration
    • Linux/Unix operating systems and server administration
    • Network design, maintenance and implementation
    • Network and system security with firewalls, VPN’s and routers

The incidents that the Field Service Engineer I/II will typically handle include the following:

  • Desktop Issues
  • Application End User Support
  • Mobile Device Support
  • Adding New Users to the Network
  • Removing Users from the Network
  • Printing Issues
  • Remote Connectivity Issues
  • Password Issues
  • Vertical Market Application Support
  • Virus Eradication
  • Basic User Rights Issues
  • Hardware/Software Support
  • Vertical Application Patching and Upgrades
  • On-premise and cloud-based backup support
  • Vendor Management and Coordination
  • Multipurpose Printing Device Support
  • Wireless Access Point Support
  • Basic Firewall Support
  • Telephone Support
  • Alert response for non-hosted solutions
  • Application Support (e-mail, database, word processing)
  • Basic Network Administration
  • Client-Owned Core Infrastructure Support
  • Limited Involvement in Project Deployment (End User Impacting Tasks)

Typical hardware and software supported by PEAK that the Field Service Engineer I/II will be exposed to:

  • Microsoft Active Directory
  • Fileservers
  • PCs
  • Terminals
  • Printers
  • Mobile Devices
  • Smart Phones
  • Firewalls
  • Routers
  • Backup Devices
  • Wireless Access Points
  • Third Party vendor hardware
  • Storage Devices
  • Telephony solutions
  • Switches
  • Fax Solutions
  • Network Operating Systems
  • PC Operating Systems
  • Application Software
  • Virtualization solutions
  • Vertical Market Software
  • Antivirus Solutions
  • System Patches
  • E-mail archiving solutions
  • Security solutions
  • Internet management and web filtering solutions
  • Others

Applying for the position:

Only qualified candidates that meet or exceed our requirements will be considered. If you have the skills and are looking for a great career opportunity, please submit your resume and work history via email to jobs@peakinternet.com with “Field Service Engineer I/II” in the subject line. A pre-employment background check and drug test are required.

No phone calls or walk-ins please.

 

 


Technical Support Agent
Department:  Technical Support
Reports To:  Technical Support Supervisor
Location:  Corvallis, Oregon
Pay Rate:  $12.00 or more DOE

PEAK Internet is looking for a part-time and full time technical support agents to work varying hours that will include evening and weekends. We require a strong work ethic and a passion for customer service that will blow our socks off. You must have PC and Mac troubleshooting skills that are second to none and the ability to take complex information and explain it in simple terms. Our perfect candidate would be able to work in a high stress environment, know how to have fun, have strong written and oral communication skills and value community involvement. We do perform background checks and pre employment drug screening prior to hire. Starting pay is $12 + an hour. While we will always accept a traditional resume (and welcome them!), we’d also love to see some creativity. For example, we’d love to see a short essay of why you would be the best person to join our team, or maybe a video?

Please send your resume or submission via email to jobs@peakinternet.com with “Top Notch Tech” in the subject line.

PEAK is an equal opportunity employer.


Customer Service Agent
Department:  Customer Service
Reports To:  Customer Service Supervisor
Location:  Corvallis, Oregon
Pay Rate:  $11.00 or more DOE

PEAK Internet is looking for part-time and full-time customer service agents to work varying hours that will include evening and weekends.  We require a strong work ethic and a passion for customer service that will blow our socks off.  You must have a love for going above and beyond and the ability to take complex information and explain it in simple terms. Our perfect candidate would be able to work in a high stress environment, know how to have fun, have strong written and oral communication skills and value community involvement.  We do perform background checks and pre employment drug screening prior to hire. Starting pay is $11 an hour. While we will always accept a traditional resume (and welcome them!), we’d also love to see some creativity.  For instance, we’d love to see a short essay or video of why you would be the best person to join our team.

Please send your resume or submission via email to jobs@peakinternet.com with “Excellent Service” in the subject line.

PEAK is an equal opportunity employer.